Returns & Exchanges
At PolyBiotics, we stand behind the quality of our products and offer a 30-day satisfaction guarantee for all unused items in their original packaging. We strive to make your return or exchange process as seamless as possible to ensure your complete peace of mind.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return and receive a unique Return Authorization number.
Prepare Your Package
Securely pack the items in their original shipping container, ensuring all seals are intact and the Return Authorization form is included inside.
Ship It Back
Attach the prepaid shipping label provided via email and drop off the package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing